Returns and Exchange Policy
We understand that sometimes a purchase isn't perfect. That's why we offer hassle-free exchanges and returns within 7 days of delivery.
Key Points:
- Eligibility: Items must be unworn, unwashed, and in their original condition with all tags and packaging.
- Initiation: Contact us to request an exchange or return.
- Pickup: We'll arrange for pickup within 24-48 hours (subject to availability).
- Quality Check: Once the item reaches our warehouse, we'll inspect it.
- Resolution:
- Exchange: Receive your new item in 7-10 working days. If the desired size is unavailable, we'll offer an alternative product.
- Refund: We'll issue a credit note to your registered email, typically within 10-15 business days. Refunds are in the original payment method.
Conditions for Exchange/Return:
- The product doesn't fit, is damaged, defective, or has missing parts.
- It hasn't been worn, cleaned, or altered (except for vendor defects).
- All original tags, packaging, and accessories are intact.
- The return is for the original order and matches our records.
- There are no odors, stains, damage, etc.
- Sets must be returned as complete sets.
We reserve the right to reject requests that don't meet these conditions.
Customer Responsibilities:
Provide all necessary information (proof of purchase, order number, issue details) to help us assist you efficiently.
Need Help?
Reach out to ordersupport@blamok.com with any questions. We're available Monday to Saturday, 11:00 AM to 7:00 PM, and prioritize responding within 24 hours.
